The Carabin Shaw Guarantee & Pledge

Serving Texans Since 1992

We at the Carabin Shaw Law Firm strive to provide a higher level of service. And we believe that our lawyers can and should guarantee to our clients that our Law Firm will work hard to ensure that our lawyers treat our clients fairly and with the utmost respect and understanding.

And while no Law Firm can ever guarantee the final outcome of a case, nor can any lawyer guarantee that the opposing party or the insurance carriers will act appropriately or with respect during the case, our Firm’s lawyers and staff understand that our goal is to deliver the highest level of service. Accordingly we herein pledge the following:

If you check with other lawyers and law firms you will quickly find that many other firms charge a fee for an initial consultation. Our Law Firm is different. We understand that you may not be certain who you want to hire or that you simply don’t want to pay a fee for an initial consultation. Since 1992, we have guaranteed that no individual who contacts our Law Firm for an initial consultation on a personal injury matter, auto accident, family law matter, criminal law matter, workers compensation matter or disability matter will ever be charged an initial consultation fee. The initial consultations with our Law Firm are ALWAYS free!

Some lawyers require a retainer or up front money from their clients. Our Law Firm understands that the availability of money or lack thereof can present issues.  Our Firm will not charge a client any fee or expense on injury cases, auto accident cases, disability matters or workers compensation cases until an acceptable monetary settlement or trial verdict is obtained. This policy is not applicable on criminal law matters, family law matters, divorces, wills/probate, business law or any non-injury or disability matter.

Almost everyone has heard stories of lawyers not returning the client’s phone calls. This is unacceptable and disrespectful to the client. Our Firm has mandated for years that our staff members and attorneys return phone calls. We guarantee to our clients that their calls will be returned within one business day. If we ever fail to return a call, an in person meeting or a scheduled phone conference meeting will be held with that client to ensure that his or her questions or concerns are answered and the case is proceeding correctly, upon his or her request.

Over the years, we have heard stories of individuals represented by other law firms, where the client never met their attorney to discuss their pending case, despite requests for the same. Not at this Law Firm. If at any time you want to discuss your pending case with the supervising attorney, all you need to do is ask. We encourage our attorneys and our clients to take the time necessary to ensure that everyone’s questions and concerns are addressed.

Our Law Firm’s goal is to complete the client’s case or matter with our client being satisfied with the results and with the overall performance of our Law Firm. Reaching this goal of client satisfaction is sometimes a challenge and seldom, if ever discussed by other law firms. However, our Firm has set forth this goal and we intend to live by it.If for any reason a client is not satisfied with the performance of our Attorneys, I will personally want to hear about the issue and upon any client’s request, I will schedule a sit down meeting with the client and discuss ways or options to resolve the issues or concerns of the client.

While it is understood that no lawyer can guarantee the final results of a case, we at Carabin Shaw believe that all lawyers should try harder to treat their respective clients with the utmost fairness, understanding and respect.